Privacy Policy

1. Information we collect

Information you provide

• Order information — name, billing and shipping address, email, phone number, and the products you purchase. Payment card details are processed by our payment providers; we never store full card numbers.
• Account and inquiry information — anything you submit through our contact, quote, financing or warranty forms, including company name and message content.
• Communications — records of calls, emails and messages with our sales and service teams.

Information collected automatically

• Device and usage data — IP address, browser type, pages viewed, referring pages and interaction data, collected via cookies and similar technologies.
• Approximate location — inferred from your IP address for tax, freight-quoting and fraud-prevention purposes.

2. How we use your information

• To process orders, arrange freight and installation, and provide warranty service;
• To respond to quotes, financing requests and support inquiries;
• To send transactional messages — order confirmations, tracking, delivery scheduling;
• To send marketing emails you've opted into (unsubscribe any time via the link in each email);
• To prevent fraud, enforce our Terms & Conditions and comply with legal obligations;
• To improve our website, catalog and customer experience through aggregated analytics.

3. When we share information

We do not sell your personal information. We share it only with:

• Service providers acting on our behalf — payment processors, freight carriers and installation crews, warranty technicians, email and hosting providers — limited to what they need to perform their service;
• Financing partners, when you choose to apply for financing or leasing (their own privacy policies govern the application);
• Legal authorities, when required by law, subpoena or to protect our rights, customers or the public;
• A successor business in the event of a merger, acquisition or sale of assets, subject to this policy.

4. Cookies & analytics

We use cookies and local storage to keep your cart working, remember preferences, and understand how the site is used. Analytics data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings; the cart and checkout require them to function.

5. Security & retention

We protect personal information with TLS encryption in transit, access controls, and PCI-compliant payment processing. No system is perfectly secure, but we limit both what we collect and who can reach it. We retain order and warranty records for as long as needed to honor warranties and meet tax and legal requirements, then delete or anonymize them.

6. Your rights & choices

Depending on your state (including under the California Consumer Privacy Act), you may have the right to know what personal information we hold about you, request a copy, correct it, delete it, or opt out of certain processing. We honor these requests regardless of your state of residence:

• Email sales@gymgo.com with the subject "Privacy request";
• Or use the contact form and select "Other".

We will verify your identity before acting on a request and respond within the time required by applicable law. We do not discriminate against customers who exercise privacy rights.

7. Children

Our site sells commercial fitness equipment and is not directed to children under 16. We do not knowingly collect personal information from children; if you believe a child has provided us information, contact us and we will delete it.

8. Changes & how to reach us

We may update this policy as our practices or the law change; the effective date above always reflects the current version, and material changes will be noted on this page.

Questions about this policy or your data: sales@gymgo.com ·+1 (800) 555-0199 · GymGo, 2450 Industrial Pkwy, Hayward, CA 94545.